Terms & Conditions

These Terms and conditions were last updated on: April 5, 2024

Thank you for signing this User Service Agreement (hereinafter referred to as ‘Agreement’) with Refine Home and using this Platforms Services.

You shall read this Agreement carefully before clicking “I agree” to continue the sign-up process. Please carefully read and fully understand all clauses herein, especially those concerning the exemption or limitation of liability, the governing law, and the resolution of disputes. You should pay special attention to the liability exemption or limitation clauses which are highlighted in bold and underlined. If you have any questions or concerns about this Agreement, please contact our Customer Service.

Clause headings are inserted only to help you identify the main points of the clauses and shall not affect or limit the meaning or interpretation of the clauses hereof. To protect your rights and interests, you are advised to read each and every clause carefully.

By filling in the required information, reading and agreeing to this Agreement, and completing the whole sign-up process according to the prompts on the sign-up or login page, you are deemed to have fully read, understood, and accepted all the content hereof, and reached an agreement with the Platform to become a “user” of www.refinehome.com. If you do not agree to this Agreement or any of the clauses hereof as you read through this Agreement, you shall immediately stop the sign-up process.

1. Definitions

1.1 “Platform” includes websites such as Refine (http://www.refinehome.com) on which we provide content services (including the platforms jointly developed by Refine, and their clients.

1.2 “We” “our” and “us” and their worldwide affiliates (collectively referred to as “Refine Home”) along with www.refinehome.com (‘the website’) and our mobile applications together (collectively referred to as the ‘Platforms’)

1.3 “Platform Services” means the services that we provide to you on the Platform’s websites and clients through the Internet in a variety of forms (including new service forms resulting from future technological development), such as content distribution, communication via information networks, webcast, and other services.

1.4 “Platform Rules” include all the rules, user service agreements, interpretations, announcements, and other content published and to be published on all the websites of the Platform, as well as various rules, implementation rules, product descriptions, announcements, etc. that each platform publishes on its channels, activity pages, help centres, etc.

1.5 “Affiliates” refer to the affiliates of Refine which are disclosed in the latest annual report and the affiliates to be disclosed in the further annual reports.

2. Applicable Scope

1. Refine uses its own operating system to provide users with network services through the Internet. To successfully achieve this, the user must be:

1.1 Equipped with their own Internet access equipment.
1.2 Pay for the Internet access expenses by yourself.

2. Based on the importance of the network services provided by the site, the user agrees and confirms that:

2.1 Users have decoration needs;
2.2 Guarantee the authenticity, correctness and completeness of any information and registration information provided to the site, including but not limited to email, contact phone number, mobile phone terminal communication software accounts, etc. Ensure that this website can contact the user through the above contact information;
2.3 When the above data is changed, the user data should be updated in time to meet the requirements of timely, detail and accuracy.
2.4 If the information you fill in is incomplete or inaccurate, you cannot use the services of the platform or will be restricted in the use process.

3. If we, through technical testing, artificial sampling means have reasonable reason to suspect the user information for wrong, false, invalid or incomplete, we reserve the right to suspend or terminate the user’s account and refused to now or in the future use its network all or part of the service, while reserve the right to recourse users’ unjust enrichment return.

4. Users add promotional materials or participate in advertising planning in their published information and display their products on the free services of this site. Any such promotion method, including transportation of goods, payment, services, business conditions, guarantees and descriptions related to advertising, only occur between the corresponding users and the advertising seller. This site does not assume any responsibility, the site has no obligation to take any responsibility for this kind of advertising sales.

5. Who May Use The Service

You may use Refine Platform only if you agree to this Agreement with us and are not a person barred from receiving services under the laws of the applicable jurisdiction. In any case, you must reach the age of majority under applicable jurisdiction. If you are accepting this Agreement and using Refine Platform on behalf of a company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so and have the authority to bind such entity to this Agreement, in which case the words “you” and “your” as used in this Agreement shall refer to such entity.

6. Access To The Platform

1. Refine does not guarantee that the Platform or any content contained on the Platform will always be available or be uninterrupted.

2. You are responsible for making all arrangements necessary for you to have access to the Platform.

3. Your access to the Platform is permitted on a temporary basis only.

4. Refine may suspend, withdraw, discontinue, or change all or any part of the Website without notice to you.

5. Refine will not be liable to you for any reason if the Website is unavailable at any time or for any period.

7. Your Privacy

1. By using the services provided by us, you agree that we collect, store, use, disclose, and protect your personal information in accordance with the privacy policy published on the Platform.

2. We attach great importance to the protection of users’ personal information. According to applicable legal and regulatory requirements, if a network product or service has the function of collecting user information, its provider shall expressly indicate such function to and obtain consent from users. We hereby expressly inform you through a separate Privacy Policy of why, how, and to what extent we will collect and use your personal information, the channels for querying and correcting information, and the consequences of refusing to provide information. Through the privacy policy, we wish to clearly introduce to you how we deal with your personal information. Therefore, we advise you to read the Privacy Policy completely to help you better protect your privacy.

3. If you do not agree to any content of the Privacy Policy, you shall immediately stop using the Platform Service. By using any of the services provided by the Platform, you agree that we legally collect, use, and protect your personal information in accordance with the Platform’s Privacy Policy.

4. The term “personal information” used in the Privacy Policy means various information recorded electronically or otherwise that can identify a specific natural person, either alone or in combination with other information. In case of any changes to the Privacy Policy, we will update the Privacy Policy in time, and will inform you of such changes by system prompts, push notifications, and/or through the contact information that you provide to the Platform.

8. Code Of Conduct

1. The account name of the user shall comply with the provisions of the Regulations on the Management of Internet User Account Name, and no illegal or bad information shall appear in the registration information such as the account name, profile picture and brief introduction. Refine has the right to review the registration information such as account name, profile picture and brief introduction submitted by users, and will not register those containing illegal and bad information.

2. Users shall provide true, accurate and complete personal information in accordance with the provisions of laws and regulations and the requirements of Refine and update them regularly to keep the information continuous and effective.

3. Once the user registers successfully and becomes a legitimate user of Refine network, he will get a password and username. Users need to keep their account and password secure. At the same time, because Refine is unable to identify illegal or unauthorized use of user accounts and passwords, the user shall take full responsibility for all behaviours and events under the exclusive user’s account and password and Refine does not assume any responsibility. However, if users find any illegal use of user accounts or security vulnerabilities, they should immediately notify Refine without hesitation, which will try their best to help users to prevent the damage results.

4. In case of malicious registration, invitation or participation by computer programs or other technical means, Refine shall have the right to unilaterally interrupt or terminate the service provided to the user without notifying the user.

5. In using Refine network services, users should be patriotic, law-abiding, self-disciplined, true and civilized, and must follow the following principles:

5.1 Abide by the seven bottom lines of laws and regulations,national interests, citizens’ legitimate rights and interests, public order, social morality and customs, and the authenticity of information.
5.2 Do not use the network service system for any illegal purpose;
5.3 Abide by all network protocols, regulations and procedures related to network services;
5.4 Do not use the Refine network service system to carry out any behaviour that may adversely affect the normal operation of the Internet;
5.5 Do not use the Refine Network service system to transmit any harassing, slander, abusive, threatening, vulgar and obscene or any other illegal information and data;
5.6 Do not use the Refine network service system to carry out any behaviour that is not conducive to the Refine network.

6. If Refine finds any violation of laws or regulations in the goods or service information on the platform, it will take necessary measures according to law and report to the relevant competent authorities.

9. Prohibited Use

You agree to use the Website for lawful purposes only and not:

1. In any way that breaches any applicable local, national, or international law or regulation;
2. In a way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
3. For the purposes of harming or attempting to harm any person, business, or entity in anyway;
4. To undermine the purpose and provision of Services;
5. To gain a competitive advantage over any businesses in your sector;
6. To act in competition with the Services;
7. To violate the privacy of others;
8. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of solicitation;
9. To reverse engineer, decompile, dissemble, decipher, or otherwise derive the code used on the Website;
10. To use any robot, spider, scraper, or other automated means to access the Website; or
11. To reproduce, duplicate, copy, sub-licence, broadcast, distribute, sell, re-brand or re-sell any part of the Website.

10. Service Suspension and Interruption

Refine may adjust or terminate some or all of its services at any time with justified reasons. However, Refine will inform you as soon as possible so that you can make backups of your data and business adjustments to protect your legal rights. This may occur through any of the below:

1. Regular maintenance, such as examination, maintenance, and upgrade of the Platform or related equipment on a regular or irregular basis for the provision of more complete services to users.
2. Force majeure, including but not limited to natural disasters, government actions, policy adjustments, laws, and regulations’ adjustments, strikes and unrest or infectious diseases;
3. Basic operation fault, including but not limited to the technical adjustment of the telecommunications sector, the destruction of the telecommunications/power line by others, and the installation, modification, and maintenance of telecommunications network/power resources by any third party;
4. Network security incidents, such as computer viruses, trojans or other malicious programs and hacking attacks;
5. The improper operations or the failures of your computer software, systems, hardware, and communication lines;
6. The non-authorized use of the Platform by users;
7. Other situations that are not caused or cannot be controlled or reasonably foreseen by Refine.

11. Service Termination

1. If this Agreement or the service of this Platform is terminated for any reason (including but not limited to force majeure, user arrears, user violations, etc.), for all data in your Refine user account or any data stored in its servers due to the use of the Platform will be kept as long as your account exists. You shall complete the migration and backup of all data in a timely manner. After the expiration of the retention period, we will automatically delete all your data. 2. You understand and agree that the suspension, interruption, or termination of the services of this Platform and/or its user accounts does not represent a termination of your responsibility and you shall still be liable for possible breach of contract or damages during the use of the Platform.

12. Limitation Liability

1. Use of this Platform is at your own risk. The Platform is provided on an ‘as is’ basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy.

2. To the extent permitted by law, Refine will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of this Platform.

3. Whilst Refine makes reasonable efforts to ensure that all information it provides is accurate, Refine makes no warranty that this Platform will meet your requirements, that the content will be accurate or reliable, that the functionality of the Platform will be uninterrupted or error free, that defects will be corrected or that the Platform or the server that makes them available are free of viruses or anything else that may be harmful or destructive.

4. Refine will not be liable to you for any loss suffered (even if such loss is foreseeable) in relation to your use or inability to use the Platform, any inaccuracies or delays on the Website or any reliance by you on content contained on the Platform.

5. Nothing in this Agreement shall be construed so as to exclude or limit the liability of Refine for death or personal injury as a result of the negligence of Refine or that of its employees or agents.

6. Whilst every effort is made to verify statements and information submitted by Refine members, the information compiled by Refine is based on information supplied by various individuals and businesses, it does not represent the views of Refine and Refine cannot be held responsible for any omissions or inaccurate claims that may appear.

7. Users of the service do hereby represent, understand, and expressly agree that Refine does not make any warranty or guarantee over the quality, timing, integrity, responsibility, legality, or any other aspect whatsoever of the materials or services offered or delivered by its members to their customers.

8. You hereby expressly agree not to hold Refine liable for any instruction, advice or services delivered which originated through the website or associated Services and Refine expressly disclaims any liability whatsoever for any damage, suits, claims, and/or controversies that have arisen or may arise, whether known or unknown therefrom.

9. Intellectual Property

1. All content displayed or provided by Refine on this Platform, including but not limited to data, pictures, files, information, materials, website structure, website screen arrangement, web design, etc., its intellectual property rights are owned by us and/or authorised third parties, including but not limited to trademark, patent, copyrights, and other relevant rights. Without the specific written agreement of Refine or other right holders, no one shall use, modify, reproduce, publicly display, alter, distribute, or publicly publish programs or contents of this Platform. Without the specific written agreement of Refine, no one shall reproduce, copy, forge, sell, resell or access Refine or any part thereof for any commercial purposes.

2. You should ensure that throughout the entire period when using this Website he/she does not infringe the legal rights and interests of any third party. If as a result of the User’s act or omission, a third-party file a claim, lawsuit, or potential lawsuit again our School or our affiliates, the User shall be responsible for all obligation and losses to be borne or suffered by Refine and/or our affiliates, and this Website reserves the right to terminate its services and deregister the User’s account.

3. The Platform and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website and the Services) are protected by copyright, trademarks, and other intellectual property rights and laws. In accessing the Platform, you agree that you will access the contents solely for your personal, non-commercial use. None of the content contained on the Website may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of Refine. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial use only or for use by Refine members in promoting their business.

10. Severance
If any of these Terms and Conditions should be determined to be invalid, illegal, or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed, and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

11. Notification
All notifications to be sent by us to the users will be delivered through contact details (including but not limited to e-mail, mobile phone number, etc.) filled in by the Users during the registration process; these notifications are deemed to have been delivered to the recipient on the date of delivery.

12. Legal Application and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the local laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates. The Parties agree to submit to the jurisdiction of the Dubai Courts in case of dispute.