Delivery Terms

Effective Date: May 6, 2024

Welcome to Refine Homes! These Terms & Conditions govern your usage of our website and the purchase of products. By accessing our website and making purchases, you agree to comply with and be bound by these Terms & Conditions.

1. General Provisions

1.1. These Terms and Conditions apply to the offer and sale of products through the Refine Homes website (the “Site”) in the United Arab Emirates (“UAE”).

1.2. To purchase products on the Site, customers must: (a) be at least 18 years old or, if minors, be duly authorized by their legal representative; (b) be consumers, acting for purposes extraneous to their trade, business, craft, and profession.

1.3. Before placing an order on the Site, customers must expressly accept these Terms, which are available on the Site and may be modified at any time.

1.4. The applicable Terms of Sale shall be those published on the Site at the time the customer places an order.

1.5. By ticking the respective boxes during the ordering or account registration processes on the Site, you acknowledge that you have read, understood, and accepted these Terms and Conditions.

2. Identification Of The Vendor

2.1. The vendor is Refine Homes.

3. Products

3.1. Product information is provided on the Site in accordance with UAE Laws.

3.2. We endeavor to ensure the accuracy of product details but do not warrant their completeness, reliability, or error-free nature.

3.3. Products and samples provided are for personal use only and may not be sold or resold. We reserve the right to cancel or reduce quantities that violate these Terms and Conditions.

3.4 we do not guarantee any product merchantability, compatibility or its fitness to a particular purpose.

4. Prices

4.1. Prices displayed on the Site include VAT are in local currency. Delivery charges are displayed separately on the order form.

4.2. While we verify prices regularly, errors may occur. In case of pricing errors, customers will be given the option to purchase at the correct price or cancel the order.

4.3. Prices may be modified at any time, and the applicable prices are those published on the Site at the time of ordering.

5. Placing An Order

5.1. Customers are free to explore the Site without any obligation to place an order. Should they choose to proceed, they will be guided through the order process by simple instructions.

5.2. To place an order, customers must specify the desired quantity of the product.

5.3. Customers may click “Add to Cart” to include selected products in their Cart. They can continue shopping or proceed to checkout by clicking “Proceed to Checkout.” At any time, customers can review their Shopping Cart, remove items, or save products as favorites. To access favorites from any device, customers must register or sign in to their account.

5.4. Customers must follow onscreen instructions during the checkout process. They can correct any errors, modify the Cart contents, or cancel the entire order before submission. Before finalizing the order, customers will review and edit all details, including billing and shipping information. By proceeding, customers confirm their acceptance of these Terms of Sale and place the order by clicking “Place Order.”

5.5. Upon submission, customers will see a confirmation page and receive an email confirming receipt of the order. The email includes links to these Terms & Conditions, product details, pricing, payment methods, delivery charges, withdrawal rights, support services, and complaint procedures in compliance with Applicable Laws.

5.6. If an order confirmation is not received within 24 hours, customers can contact us for assistance at +971 23 456 7690.

5.Order Assistance

For inquiries about orders or assistance with placing an order, customers can reach out to us at +971 23 456 7690 or via email at Info@Refineinterior.Com, ensuring to have their order number available for prompt service.

6. Personalized Cards Service

If sending a gift, customers may opt for a complimentary gift card featuring a personalized message.

7. Payment Options

7.1. Customers may pay for products using credit card, debit card, Apple Pay, Google Pay, or Tabby.

7.2. Billing details must match the card used for payment for security reasons. Orders not meeting this criterion may be canceled.

7.3. All credit card transactions are subject to validation and authorization by the issuer. Non-authorization absolves us of any liability for delays or non-delivery.

7.4. By submitting an order, customers authorize payment card authorization and the transmission of information to third parties for authentication and validation.

8. Order Inquiries

8.1. For shipping information, customers can contact us at +971 23 456 7690 or via email at Info@Refineinterior.Com,8.2. Customers can check their order status in the My Account area’s Order Status page for the most current information.

8.3. Detailed order information, including tracking numbers, is available in the Orders tab of the customer’s account profile.

8.4. Orders may be canceled by the system for various reasons, with customers notified via email. No charges apply to canceled orders.

8.5. For new orders or questions about canceled ones, customers may contact us at +971 23 456 7690 or via email at Info@Refineinterior.Com.

9. Delivery

9.1. Orders are dispatched on weekdays from Monday to Saturday, excluding public holidays.

9.2. To qualify for same-day delivery, orders must be placed before 12 pm.

9.3. Orders for next-day delivery must be placed before 3 pm.

9.4. Orders received after 3 pm will be delivered within two days.

9.5. To ensure prompt delivery, customers must provide complete and accurate address details.

9.6. Customers bear shipping charges, clearly indicated on the order form and delivery note. Orders above a certain amount, as displayed on the Site, enjoy free shipping.

10. Order Cancellation

10.1. Customers have the right to cancel their order(s) within fourteen (14) working days of receiving the products if they believe the products do not meet expectations, as per Applicable Laws.

10.2. The cancellation period is fourteen days from the date the customer or a third party, not the carrier, receives the goods. For orders with multiple items delivered separately, the cancellation period is fourteen days from the receipt of the last item.

10.3. Order cancellation does not apply to personalized products, except in cases of defects, incompleteness, or incorrect delivery. Customers should promptly report any such issues to Info@Refineinterior.Com. 10.4. Customers must notify their intention to cancel their order(s) via email to Info@Refineinterior.Com, including order details and product descriptions. Any discrepancies between the products listed on the dispatch note and those received must be reported immediately by calling +971 23 456 7690.

10.5. Customers are responsible for arranging and covering the costs of returning products, except in cases of defects, incompleteness, or incorrect delivery.

10.6. Upon order cancellation, customers will be reimbursed the full product price within thirty (30) days of receiving the cancellation notice, provided the products are unused and undamaged. Refunds will be issued to the original payment method or as store credit, with notification sent via email once processed.

10.7. It is advised to use a recorded delivery service that requires a signature upon receipt.